At Miserve, customer satisfaction is at the heart of everything we do. We are committed to providing a seamless, enjoyable, and worry-free experience for our valued customers. Our Customer Care page is designed to guide you through our policies, provide support, and address any concerns you may have. Whether you need assistance with a product, want to inquire about your order, or have feedback to share, we are here to help.
Why Choose Miserve Customer Care?
Dedicated Support Our team of experts is always available to assist you with any queries, ensuring you receive prompt and accurate solutions.
Comprehensive Assistance From product inquiries to order tracking, refunds, and exchanges, we cover all aspects of your customer journey.
Customer-Centric Policies Our return, refund, and shipping policies are designed with your convenience in mind, making every transaction smooth and hassle-free.
Multiple Communication Channels Reach out to us via email, WhatsApp, or our contact form for a personalized response.
Contact Us
We offer multiple ways to connect with us to address your needs efficiently:
Email: customercare@miserve.in
WhatsApp: +91-9176818780
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
For urgent matters, we recommend contacting us through WhatsApp Chat for a quicker response.
How We Help You
Product Support Have questions about any of our products? Our team will provide detailed information about usage, specifications, and benefits to help you make informed decisions.
Order Assistance
Track your orders easily with the tracking details provided.
Need changes to your order? Contact us within 24 hours of placing it.
Return and Refund Guidance If you need to return a product or request a refund, our team will guide you through the process. Please refer to our Return and Refund Policy for detailed conditions.
Shipping Queries
Get updates about delivery time frames and shipping methods.
Clarify any doubts about shipping costs and free shipping eligibility.
Feedback and Suggestions Your feedback helps us improve. Whether it’s about your experience or suggestions for new products, we value your input.
Frequently Asked Questions (FAQs)
Q1. How can I track my order? Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this number to track your shipment on our courier partner’s website.
Q2. What should I do if my order is delayed? If your order hasn’t arrived within the estimated delivery time (24–72 hours), please contact our Customer Care team. We’ll investigate the delay and provide an update as quickly as possible.
Q3. What are the conditions for returns and refunds? To qualify for a return or refund:
The product must be returned in its original packaging.
Q4. Are there any additional fees for shipping or handling? We do not charge additional handling fees. Shipping costs depend on the product and cart value. Free shipping is available for orders exceeding a certain amount. Refer to our Shipping Policy for more information.
Q5. Can I change or cancel my order? Yes, you can change or cancel your order within 24 hours of placing it or before dispatching. After this time, modifications may not be possible if the order has already been processed.
Your Privacy is Our Priority
At Miserve, we value your trust and are committed to safeguarding your personal information. All your data is securely stored and used only to enhance your shopping experience. For detailed information on how we protect your privacy, please review our Privacy Policy.
Our Commitment to Quality
Miserve stands for innovation, reliability, and superior quality. Our products are designed to meet the highest standards, ensuring that they deliver both comfort and effectiveness. Should you encounter any issues, our Customer Care team is here to make it right.
Resolving Issues
We understand that sometimes things may not go as planned. Whether it’s a delayed delivery, a missing package, or a product concern, we are committed to resolving your issues efficiently. Here’s how we handle common situations:
Delayed Deliveries If your order is delayed beyond the standard delivery window, we will investigate and expedite the process.
Damaged Products In the rare event that you receive a damaged product, notify us immediately with a package opening video. We will arrange a replacement or refund based on your preference.
Lost Packages For packages that are lost in transit, we coordinate with our courier partners to locate them. If the package cannot be recovered, we will issue a replacement or refund.
Feedback and Suggestions
Your input drives our continuous improvement. Share your thoughts and suggestions with us via email or WhatsApp. Every piece of feedback is carefully reviewed, and actionable insights are implemented to enhance our services.
Steps to Connect with Customer Care
Identify Your Query Be specific about the issue you’re facing, such as order details, product concerns, or policy-related questions.
WhatsApp: Message us at +91-9176818780 for quick assistance.
Provide Necessary Information Share relevant details, such as your order ID, product name, or photos, to help us resolve your query efficiently.
Receive Resolution Our team will provide a solution within 24–48 hours of receiving your query.
Our Vision for Exceptional Service
At Miserve, our goal is not just to meet your expectations but to exceed them. We strive to create a customer care experience that is supportive, empathetic, and solutions-oriented. Your satisfaction is the foundation of our success, and we are here to serve you with the utmost dedication.
