Welcome to Miserve! We are committed to providing a seamless shopping experience, including fast and reliable shipping for all your ortho-rehabilitation product needs. This Shipping Policy outlines our procedures and guidelines to ensure you understand our shipping practices. Please read the following details carefully to know what to expect when you shop with us.
1. Shipping Areas
At Miserve, we proudly offer shipping services exclusively within India. Currently, we do not provide international shipping. We aim to ensure that all our Indian customers receive their orders promptly and efficiently.
2. Shipping Costs
Shipping Rates Our shipping costs are calculated based on a flat rate for specific products. This ensures clarity and simplicity when you check out. Additionally, we offer free shipping on orders that meet a certain cart value threshold. The exact amount for free shipping will be displayed during checkout, depending on your order value.
Additional Fees There are no additional handling fees applied to your orders.
3. Shipping Methods
We use Standard Delhivery for our shipping needs. This trusted courier service ensures that your orders are delivered with care and reliability. Unfortunately, we do not offer expedited shipping options at this time.
4. Processing Time
Order Processing Once you place an order with us, our team works diligently to process it within 24 to 48 hours. This processing time allows us to carefully prepare your items for shipment and ensure that they meet our quality standards.
Order Confirmation After processing, you will receive a confirmation email with details of your shipment and tracking information.
5. Delivery Timeframes
Estimated Delivery Time Delivery typically takes between 24 to 72 hours from the time your order is shipped. This timeframe depends on your location and the availability of the products.
Expedited Shipping Currently, we do not offer expedited shipping options. However, we strive to deliver all orders as quickly as possible.
6. Order Tracking
We provide tracking information for all orders so you can monitor the progress of your shipment. Once your order has been shipped, you will receive a tracking number via email, which you can use to check the status of your delivery on the Delhivery website.
7. Delivery Issues
Delayed Shipments In the event of a delayed shipment, we will work closely with Delhivery to resolve the issue and keep you informed about the status of your order.
Lost Packages If your package is lost during transit, please contact us at customercare@miserve.in or +91-9176818780. We will investigate the situation and work to find a solution.
Damaged Goods Should your order arrive damaged, please reach out to us immediately. We will guide you through the process of returning the damaged items and arranging for a replacement or refund.
8. Returns and Exchanges
For information regarding returns and exchanges, please refer to our Return and Refund Policy. This policy outlines the conditions under which you can return or exchange products, including details on how to process a return or exchange.
9. Special Considerations
Shipping Restrictions At present, there are no specific restrictions on items we ship. However, if any special considerations arise regarding your shipment, we will notify you before dispatching your order.
Delivery Instructions If you have specific delivery instructions, please include them during checkout. We will do our best to accommodate these requests within our operational capabilities.
Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please get in touch with us:
Thank you for choosing Miserve. We appreciate your business and look forward to serving you with the best ortho-rehabilitation products and efficient shipping services.
